This guide is for Android Devices Only for iPhone please click here
Please follow the steps below to download, install and configure our mobile app.
1 – Open your Play Store and search “Session Talk Cloud” and download
2 – Once downloaded open the app and allow all features (you must allow all or the app will not function properly).
3 – Now Press the QR Code button and scan your QR Code
4 – You should now be asked to let the app run in the background. You will need to ALLOW this
5 – If everything is correct you should now see a keypad and a green symbol at the top right (if the symbol remains red this means that we have been unable to register your account. Please contact support). We advise that you place a quick call to a cell or landline number as you will be asked to access the microphone for the first time. This just helps as if you don’t do it now, if you receive a call, the other party will not hear you until you have given permission.
6 – On android we must allow the app “Full Screen” Click the menu bar at the top left, then settings > then preferences. Now enable full screen. it will bring up another window saying Enable. Click this to take you to the system setting to enable.
7 – Scroll down to “Softphone” and click “allow display over other apps”
8 – Once down repeat step 6. This time it should just enable.
That’s it, you can now minimise the app and open up when you need to make a call. When you receive a call to your extension the app will automatically open up and ring like a normal call